Support
Need help with a DICHIR product or service? Email our support team with the details below and we will pick it up from there.
What we help with
Support for our software and services
ClinicaCheck and DAS
Help using ClinicaCheck and DAS, and a place to report anything that is not working as expected.
Oracle Health (Cerner) services
Questions about work delivered under our Oracle Health (Cerner) services, such as CCL reports and domain refresh.
Go-live and training
Follow-up after go-live support, super user training and end user training.
Before you write
What to include in your email
A complete first message saves a round of questions.
- Your name, organization and the best number to reach you
- The product or service concerned and, if you know it, the version or environment
- What you expected to happen, what happened instead, and the exact error message
- Screenshots, and the time the problem occurred
- How urgent it is and how many users are affected
Please keep it safe
Do not include passwords or patient information in your email or screenshots. If a screenshot shows patient details, blur them first.
Contact details
How to reach us
Looking for something other than support?
For demos, quotes and general questions, use our contact form.